Privacy Policy

This Privacy Notice sets forth the information gathering, use and dissemination practices of Receivables Outsourcing, LLC in connection with the website located at http://www.roibillpay.com/roi (its “website”). Your privacy is important to Receivables Outsourcing, LLC. The following Privacy Notice applies to individual consumers whose information Receivables Outsourcing, LLC obtains while providing services to our clients. Receivables Outsourcing, LLC collects and uses personally identifiable information (“information”) about you to conduct and manage our business. 

Receivables Outsourcing, LLC collects certain personal information about you from the following sources:

  1. Information received from the entity on whose behalf Receivables Outsourcing, LLC provides services (the “Creditor”);
  2. Information Receivables Outsourcing, LLC received from you through correspondence or communication with us, whether by mail, telephone, or the Internet, and which may include your name, address, Social Security number, place of employment or other information you provide;
  3. Information about your transactions with Receivables Outsourcing, LLC’s clients, affiliates, others, or Receivables Outsourcing, LLC, such as your account balance and payment history; and
  4. Information we receive from third parties, such as consumer reporting agencies.

The types of personally identifiable information about you that we collect on our website, from others, affiliates or other companies, include the following:

  • Contact information such as your name, address, email address, or telephone number.
  • Identification information such as a Social Security number or account number.
  • Protected health information associated with your account with our client.
  • Financial information such as account and payment information.

Receivables Outsourcing, LLC does not disclose any nonpublic personal information about consumers to anyone, except as permitted or required by law, including the Health Insurance Portability and Accountability Act and the Fair Debt Collection Practices Act. Receivables Outsourcing, LLC restricts access to nonpublic information about you to those employees and entities that need to know that information in order to collect your account. That information is limited to the minimum information necessary in order to collect your account. When Receivables Outsourcing, LLC shares your information for this purpose, those parties are required to limit their use of your information to the particular purpose for which it was shared. They are not allowed to share it with others except to fulfill that limited purpose. Receivables Outsourcing, LLC maintains physical, electronic and procedural safeguards that comply with federal and state laws and regulations to guard your nonpublic personal information.

Receivables Outsourcing, LLC collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website. This information may be used to measure the number of visitors to the various pages of the Receivables Outsourcing, LLC website, to help make improvements to the information contained on the site, and to better serve site visitors. Receivables Outsourcing, LLC also collects, uses, and stores the email addresses of users that communicate with Receivables Outsourcing, LLC via e-mail, information knowingly provided by website users, and information regarding which website pages user’s access.

Receivables Outsourcing, LLC may place and read data stored (via session and/or persistent “cookies” or other device specific storage capabilities) on the device you are using, and use other technologies such as Web beacons, clear GIFs, tracking pixels and tags, when you visit or use Receivables Outsourcing, LLC’s website. Cookies are small data files that are placed on your device for a variety of purposes,including to identify your device and/or your account when you return to the Receivables Outsourcing,LLC website. You can generally remove, block, or disable cookies by using the settings located in your browser. If you decide to remove or not accept cookies, some features and services on our website may not work properly. To the extent permitted by applicable law, third parties, including Receivable Outsourcing, LLC’s service providers, may collect information about your online activities over time and across different websites, including when you visit Receivables Outsourcing, LLC’s website. Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, Receivables Outsourcing, LLC does not respond to browser “do not track” signals.

Personal information contained in email sent by individuals may be used by Receivables Outsourcing, LLC to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service Receivables Outsourcing, LLC provides.

The effective date of this Notice is January 17, 2019. It replaces all prior Privacy Notices issued by Receivables Outsourcing, LLC. Receivables Outsourcing, LLC reserves the right to amend this Privacy Notice at any time and will inform you of any changes to this Notice by posting the revised Privacy Notice on Receivables Outsourcing, LLC’s website, or as otherwise required by law.